Gyeonggi Province Conducts Emergency Drill to Prepare for Abusive and Threatening Residents

On the 25th, Gyeonggi Province conducted a second-half emergency drill at the Open Civil Service Center of Gyeonggi Provincial Government to strengthen response capabilities against illegal acts by residents and ensure the safety of civil service workers handling citizen complaints.

Illegal acts by residents include abusive language, threats, and property damage. The Open Civil Service Center operates an emergency response system—from connecting to the 112 Integrated Situation Center to handing over offenders to police—and conducts emergency drills twice annually in preparation.

The drill was conducted jointly by Gyeonggi Provincial Government, campus police, and Gwanggyo Police Box, implementing step-by-step scenarios according to role assignments in the emergency response system: △guiding resident complaints △active involvement by supervisors △activating emergency bell (connecting to 112 Integrated Situation Center) and calling campus police △protecting affected civil servants △evacuating visiting residents △restraining offending residents △handing over to police.

Hong Deok-soo, director of Gyeonggi Province's Open Civil Service Center, said, "We will strengthen staff response capabilities against residents' illegal acts and simultaneously ensure the safety of both civil servants and residents," adding "We will continue to do our best to create a safe civil complaint environment by preparing for various situations."