Suwon City Conducts 2014 Civil Complaint Handler Training

Suwon City conducted '2014 Civil Complaint Handler Training' to improve civil complaint administrative services.

The training was held over two days on June 11-12 at the Corresponding Management Development Institute in Yongin, targeting 80 civil complaint handlers from Suwon City.

The training included case-based job training on residency registration, seal certificates, and personal signature systems, lectures on communication and resolution for civil complaint handling and communication, and stress management and healing programs through color psychology.

A city official stated, "This training should help improve the civil complaint handling capabilities of Suwon City civil servants," and added, "We will continue to provide ongoing training so that our staff can always process civil complaints from the perspective of citizens."

Meanwhile, the city also conducted training in March for approximately 130 civil complaint handlers from city-affiliated service departments on overall civil complaint processing systems and procedures.