Suwon City Holds 365 Daily Civil Complaint Administration Performance Report Meeting

Suwon City held the '2014 365 Daily Civil Complaint Administration Performance Report Meeting' at the city hall situation room on the 19th to review the operational performance of the 365 Daily Civil Complaint Administration.

The meeting included a comprehensive report on the operational performance of the Yes Daily Civil Complaint Processing Team under the 365 Civil Complaint Director, shared best practices in civil complaint processing being promoted by each department, and discussed future development plans.

According to the report, Suwon City's Human Call Center (1899-3300), which has been operating since 2012, handles approximately 1,500 consultations per day on average and is being coordinated with the Yes Daily Civil Complaint Processing Team and household home services.

The 'Yes Daily Civil Complaint Processing Team,' which resolves citizen inconveniences in public facilities areas such as roads, traffic, and sanitation, processed approximately 36,000 daily civil complaints by the end of October.

In particular, the city announced that 'Household Home Services,' which resolves household living inconveniences such as electrical, electronic, plumbing facilities, and small-scale home repairs for vulnerable groups, addressed 3,244 living inconvenience issues that could not be handled due to economic reasons and mobility difficulties.